Resume

Career History

VP, Employee Experience

Advisor360°
August 2021 - Present

Make sure employees have what they need to do their job. I like to think of us as the “we got you” department
Oversee internal communications, employee events, learning & development, workspace support, and employee engagement and sentiment measurement
Serve as member of the executive team and bring the voice of the employee into strategic decisions

Advisor360°
April 2019 - August 2021

Lead a department that supports the company’s enterprise operations and shared support services
Own strategy for internal communications and change management
Drive and support employee experience
Manage and direct company-level operations including business continuity and office services
Created, grew, or integrated teams to meet the needs of transitioning from an in-house department to a company including employee Help Desk, Contract & Vendor Management, Enterprise Portfolio Management, and Investment Data Operations

Commonwealth Financial Network
May 2004 - March 2019

Lead the User Experience team which combines UX Design, Front-End Development, Technology Training, Web Production, and Easy Site - a website builder program for independent financial advisors
Ensure the best possible user experience across all digital products by setting UX strategy, support modern, creative, and consistent implementation, ensure the look and feel is consistent with brand identity, prioritize the feature roadmap for our websites, and ensure that all products are intuitive, and easy to learn
Develop and drive the strategic vision for the user technology experience, including the company's employees, advisors, prospects, and clients
Act as a member of the Technology senior leadership staff, reporting to the CIO

Wolters Kluwer Health
April 2003 - April 2004

Responsible for integrating the intranets from 3 acquired companies into a single, corporate-sponsored solution using Microsoft SharePoint
Gathered requirements from all departments and worked with executive management to design a new solution within the corporate portal framework
Responsible for continuing maintenance of existing intranets during development of new solution

MIT Technology Review
October 2000 - April 2003

Part of a five-person team that transformed technologyreview.com from a static website into a dynamic, content-driven research tool
Grew monthly site impressions from 800,000 to 1.4 million
Launched two major site revisions
Incorporated product sales and marketing of three new products, and doubled sales of new products through effective redesign
Managed projects through dramatic business plan and growth changes without requiring additional resources
Researched, chose, and integrated a content management system (CMS)
Maintained specific areas of back-end SQL databases related to user and consumer marketing data
Managed a team of three, including designer, content associate, and intern
Acted as project manager for all web projects from concept to completion

Hughes Supply, Inc.
May 1998 - October 2000

Responsible for content management, creation of standards, maintenance, and training for the 8000+ employee corporate intranet
Created, trained, and managed a team of departmental Web Liaisons
Managed all aspects of design, development, and standards compliance with a focus on the user experience
Designed and developed main areas of the intranet including: news, discussion forums, help, general content, feedback and suggestions forms, etc.
Established design and technical standards for intranet

MacWizards & Co.
1997 - 1998

Redesigned, implemented, and maintained public website
Worked with a developer to create and maintain a corporate intranet that included company news, an application for vacation request, time sheet maintenance, and discussion boards
Responsible for the daily operations of our internet and intranet websites
Acted as primary developer for FileMaker Pro database system, which served as the company's CRM and sales system
Responsible for performing web and database services for clients

Charles River Analytics / Open Sesame
1994 - 1997

Responsible for all content in major personalized, entertainment web service - Open Sesame
Worked with content providers to assess the best method of transmission, parsing data when necessary, importing into Microsoft Access, and transferring via import to Informix database
Required basic knowledge of SQL, specifically Cold Fusion
Created database query tool with web interface for efficient information retrieval
Managed one full-time and two part-time content retrieval interns
Managed pre-upgrade QA, and served as front-end developer and liaison between Design and Engineering
Provided sole technical support for users
Ensured that users needs were met through design and development

Resume: CV